Frequently Asked
Q&A

No, each person can only create one crex apps account. Creating multiple accounts violates our terms and conditions and may result in all accounts being suspended. If your account is locked or you forget your password, contact our support team.

On the login page, click the "Forgot Password" link. Enter your registered mobile number or email. A password reset link will be sent to your mobile or email. Click the link to set a new password. If you encounter any issues, email support@crexapps.net or contact us via live chat.

Account verification is essential for the security of both you and us. It confirms that you are a real person and that you are 18 years or older. Before your first withdrawal, you may need to upload a photo of your national ID or passport. The verification process is usually completed within 24 hours. You only need to do this once, and then you can enjoy all features normally.

Yes, completely safe. crex apps uses 256-bit SSL encryption that provides bank-level security. Your personal information is never shared with third parties. We comply with GDPR and international data privacy standards. Your password is encrypted and stored securely—no one can see it.

After logging in, go to "My Account" or "Profile" section. There you can update your name, email, mobile number, and other information. For some sensitive information changes, you may need to contact the support team. Always make sure to provide accurate and up-to-date information to avoid issues with withdrawals and communication.

If you wish to close your account, email support@crexapps.net or contact us via live chat. Our team will process your request. Before closing your account, all pending bets will be settled and all funds withdrawn. Please note that once your account is closed, you will not be able to register again using the same mobile number or email.

Go to "My Account" > "Security Settings" and turn on the "Two-Factor Authentication" option. Every time you log in, an OTP code will be sent to your mobile that you'll need to confirm login. This adds an extra layer of security to your account and prevents unauthorized access.

After logging in, click the "Deposit" button. Select your preferred payment method and enter the amount. Minimum deposit is BDT 500 and maximum is BDT 1,00,000 (per transaction). Deposits via Mobile Pay or Nagad are credited to your account within seconds. Bank transfers may take 2-4 hours.

Go to "My Account" > "Withdrawal" section. Enter the withdrawal amount and provide your Mobile Pay/Nagad/Rocket number. Minimum withdrawal is BDT 1000. You must complete account verification before your first withdrawal. For verified accounts, withdrawals are typically processed within 30 minutes to 2 hours. Bank transfers may take 1-2 business days.

No, crex apps does not charge any deposit or withdrawal fees. Whatever amount you deposit will be credited to your account in full. However, mobile banking providers (Mobile Pay/Nagad/Rocket) may charge their own service fees depending on their policies. For bank transfers, banks may also apply their standard charges.

Usually, deposits via mobile banking are instant. If the money hasn't arrived after 5-10 minutes, first check whether the payment was actually successful. Look at your transaction history in your mobile banking app. If the money has been deducted but hasn't appeared in your account, contact our live chat or support@crexapps.net with the transaction ID. We'll resolve the issue quickly.

Every withdrawal request is reviewed for security and verification. Your first withdrawal may take slightly longer as your account is being verified. If you have an active bonus on your account, you won't be able to withdraw until you meet that bonus's wagering requirements. Typically, all withdrawals are processed within 24 hours.

There's no limit on deposits—you can deposit as many times as you want. However, the maximum per deposit is BDT 1,00,000. You can make up to 2-3 withdrawals per day. Daily withdrawal limit is BDT 5,00,000 and weekly limit is BDT 20,00,000. VIP members have higher limits.

Always double-check your payment details before making a deposit. If you send money to the wrong account, notify our support team immediately and provide the transaction ID and payment proof. We will try to resolve it, but refunds can be difficult if funds have gone to a third-party account. So always make payments carefully.

Minimum bet amount is BDT 100. Maximum bet varies depending on the market and type of sport. For popular cricket or football matches, the maximum bet can go up to BDT 1,00,000. Less popular events have lower limits. Special high-limit tables are available for VIP and high roller members.

With the cash out option, you can settle your bet before the match ends to lock in profit or reduce loss. Go to "My Bets" and you'll see a "Cash Out" button on eligible bets. The current cash out value will be displayed. Once confirmed, that amount is instantly added to your balance. Not all bets may have cash out available.

No, once a bet is confirmed, it cannot be cancelled. So always double-check your stake amount and selections before placing a bet. However, if a bet is placed due to a technical error or if a match is postponed/cancelled, the bet will be voided and your stake refunded. You can use the cash out option to partially settle a bet.

Live betting means placing bets in real time while the match is in progress. You can watch the game and bet based on the situation. Odds change every moment according to the match conditions. crex apps offers live betting on cricket, football, tennis, and many other sports. You can place bets while watching live streams.

Most bets are settled immediately after the match or event ends. Winnings are usually credited to your account within a few minutes. Some complex markets or long-term bets may take 1-2 hours to settle. If there's a dispute about the result or official confirmation is needed, settlement may be slightly delayed. All bets are settled according to our betting rules.

A void bet means the bet is canceled and your stake is refunded. Bets may be voided if a match is canceled or postponed, a player doesn't participate, or incorrect odds were offered due to a technical issue. In accumulator bets, if one selection is voided, the bet is settled with the remaining selections. Voided bets result in neither a win nor a loss—you simply get your stake back.

Some bonuses are added automatically, like the welcome bonus. For others, you need to go to the "Promotions" page and click the "Opt In" or "Claim" button. Some bonuses require a promo code which must be entered during deposit. Each bonus has specific terms and wagering requirements that you should read carefully. You can view all active bonuses and their progress in the "My Bonuses" section.

Wagering requirement means you must place a certain amount of bets before you can withdraw bonus money. For example, a BDT 1000 bonus with 5x wagering means you need to bet BDT 5000. Only qualifying bets (with specified minimum odds and markets) count toward wagering. If you don't complete the wagering, you cannot withdraw the bonus money or winnings from it.

No, only one bonus can be active at a time. If you claim a new bonus before completing the wagering on the previous one, the old bonus will be forfeited. However, in some special cases, cashback and another bonus can run simultaneously. Each bonus has different rules, so always read the terms and conditions. You'll continue earning loyalty points regardless of whether a bonus is active or not.

Each bonus has a specific validity period, typically ranging from 7 to 30 days. Welcome bonuses are usually valid for 30 days. Free bets and special promotions must be used within 7-14 days. If you don't meet the wagering requirements within the specified time, both the bonus and any winnings from it will be forfeited. You can check the expiry date for each bonus in the "My Bonuses" section.

Share your unique referral link with friends. When someone registers using your link and makes their first deposit, both you and your friend receive a bonus. You can earn BDT 500-2000 per referral (depending on the referral's deposit). There's no limit on the number of referrals. The more you refer, the more you earn. You can see your referral status and earnings on the "Refer and Earn" page.